Halfords Retail
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Took £300 payment twice, no refund a week later
Placed an order online for roof bars and box, nearly £300 with fitting. Made payment and was taken twice. Waited 2 days to see if it would be corrected. Contacted them when it wasn’t. Explained that my bank account is in an unauthorised overdraft, and told them I had no money to do a food shop or to pay for any gas or electric. I am disabled with severe mobility and pain issues, a heart condition and diabetes. Absolutely could not care less, said 48 hours for contact back to resolve. That was on Friday morning, it’s now Tuesday and they still owe me £292.43, causing significant financial hardship, not to mention upset, stress and anxiety. I can raise a dispute via the bank tomorrow but it could take weeks for that process to resolve the matter. If I could give zero stars I would, robbing crooks! Shame on you Halfords 😢