Hyatt Hotels
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Beware.. Not a Hyatt Regency!
We have traveled a lot in our 20 yrs of marriage. Through the years we usually choose the Hyatt as we feel their high standards and their rooms, beds, service are usually the best. Not so in Green Bay, Wisconsin. The lobby was ok front desk check in was ok. When we arrived to our room it was very outdated,not your typical Hyatt Regency. Carpet was old and layed out very strange. Ok well guess we could live with that. But the beds were horrible..very uncomfortable we were in room 230 so beware. I went down to front desk and explained to the gal my husband had a bad back that the beds were not comfortable at all. She indicated that the hotel was full and we could not get a diff room.. really?? The parking lot was practically empty. During that time the New Orleans saints were staying at hotel. But.. you could not find a room with a descent bed?? Not up to the Hyatt Regency standards. They must have given the best rooms to the New Orleans Saints! I would not ever stay there again. Also the breakfast was horrible waitress Very unfriendly and rude! We ate there our first morning. Never again..it was on Tuesday 8/16/22. Out server had a terrible attitude. I believe first thing is to have descent beds and really do an upgrade to rooms. Then maybe reevaluate your employees they sure are not up to the Hyatt standards we are accustomed to.