H10 Hotels
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Ocean El Faro as Premium Member
Booked at Ocean el Faro in Punta Cana with a travel agency and got a Swim-Up Junior Suite (awesome room with a semi-private pool at your terrace’s doorstep) at the check-in we upgraded to the privilege service which was awesome. 2nd day in we were greeted by a Hotel employee at the lobby and offered us to assist to a presentation to explain the Premium Membership program the H10 hotels has and I accepted. After the presentation I was convinced enough and when signed up they upgraded us instantly to premium services in the current stay. This was amazing! We got all the privilege services, access to premium exclusive areas and a personal Concierge “Rosely” which helped us with all the restaurant reservations for each day and gave us daily reminders of the reservations and the hotel daily public activities. She also hooked us up with the cart pickups at the room or lobby whenever we where going out, since it was a long walk from Building 8 to the lobby. All restaurants were amazingly good and not to mention Mike’s Coffee Shop my personal favorite. The El Mercado buffet was awesome also. Every single tour we did outside the hotel was booked at the lobby with the tours rep and all of them had pickup and drop from and to the hotel included. Very safe and secure, I was impressed. Overall we had an unforgettable experience and we will be back!