H10 Hotels
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Best Rate Guarantee : NOT Happening
I booked a room through H10 website (booking ref is H10 HBK 60375) on 22 October 2018 and several hours later I found exactly the same hotel, date w same conditions cheaper on Agoda. Since H10 guarantees the best rate and can claim the difference within 48 hours of finding others are cheaper, I send a message through H10 website to claim the difference attached w a screen shot. Next day, H10 Atencion Cliente came back stating there is no attachment, so I sent a screen shot 2x more. Then they came back they only accepts a shot from PC. I wrote back I only have iPad and iPhone so H10 can go to Agoda’s site and check their rates because it is still within 48 hours of reservation. They said they can not do that. I have no way getting a screen shot from a PC. What a service. I used H10 group hotels every year for several years, but I was very disappointed with their very out-dated and non customer friendly service. Go to booking.com, Amoma, Agoda and other 3rd parties when booking hotels w H10. They are willing to match the price w iPhone screen shot if their rates are higher. H10 home page states best price but What they only accept is a shot from PC.