Sixt
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Very poor service & Opportunistic fleecing of customer
I could have scored Sixt with a zero, but this was not possible. I gave a score of 1 only because the car was decent - everything else about Sixt was poor. Several months after our holiday we received notifications that we drove down a street in Italy that we shouldn't have (twice) & we received admin fee charges. Sixt said they would review the fees but didn't, and when we emailed them (on several occasions) for more information, they ignored the messages. This went on over several weeks. We were unable to talk to anyone, and the website is not user-friendly but we tried some of their other means of communication on the website - to no avail. We were then contacted out of the blue to say that these admin fees had spiralled unreasonably and debt collectors had been called in. We were happy to pay the admin fees as long as we knew why we had the charges, but to ignore the requests for more information and then to pass the recovery to a debt collection agency is an opportunity to fleece the customer. This has caused me and my wife a lot of undue stress and worry. I also find that Sixt’s actions are very unfair. It shows Sixt have no consideration of what good customer service is & clearly have no qualms about instigating threats . The website is also designed to avoid contact with customers. I would suggest that potential customers AVOID Sixt at all costs.... other rental companies have superior customer service.