Hyatt Hotels
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Hyatt centric holiday nightmare (fishermans wharf san francisco)
There was high levels of repeat cash debit transactions taken from my account every day since i checked into hyatt centric. This left myself and my family with zero balance in my account to enjoy our holiday.myself and my family saved for years to bring our 12yr old son to san francisco to visit alcatraz island .this has been a dream for my son for many years and he is also autistic so this was a very difficult situation for him to understand that all our holiday spending money had been taken by the hotel due to an error with the hotels sytem. This caused a great deal of upset and distress to not only my son but myself and my partner as we had to try to explain the situation to our son as to why his spending money for his dream tour of alcatraz island was all gone .it also left us as a family unable to enjoy our holiday and the freedom to spend our money as we intended to and to do the things we had intended to do while in san francisco.Very unsatisfied with the hyatt centric after the 1st nights stay due to the above stated situation we feel this situation completley ruined our sons dream holiday and caused undue distress and left us feeling helpless and hopeless. as parents of an autistic child life is difficult and challenging enough for both parent and child without having to deal with the added distress of loosing all our holiday money on top and we feel our holiday experience was ruined. It was also my sons 1st time flying as was mine too.we wanted to experience this for the 1st time together and cherish the memories of flying together and visiting his dream destination. We feel this situation had a major negative impact on the quality of our holiday and the memories we intended to make together as a family that unfortunatley was impossible to attain due to all our money being taken from my account.i hope that the hyatt centric ensures this never happens to another family as it wasnt just our family affected this happened to several other people staying at the same time. I hope lessons are learned and no one has to experience what we did as a family.