Lulu

Oct 4, 2024

Lost cabin hand luggage on transfer coach

There was 3 off us went on a cruise in September arrived at Corfu airport which was very chaotic as we were getting on coach to go to cruise terminal the driver off coach insisted that my husband put his cabin suitcase in the hold and not to take on coach even though the rest of the party had when we got to terminal we spoke to tui rep concerning our suitcase as it had no lock or label on it he assured us it’s not a problem to go through the terminal and it will be at customer services we went back to customers service numerous times suitcase never came in the end customer services said they didn’t no what happened to case so we had to buy some items that my husband needed never saw the customer general manager received a print out of what we had lost and a remark from her saying to give this to my insurance and this was the alleged amount we were claiming for not very professional since coming home had so much trouble a getting corrected forms for compensation and when did get any help tui refusing to pay out a reasonable claim even though I had receipts for items we bought telling me to claim off my insurance for rest off claim I don’t no why I should as it was put on coach and reassured by rep that it was not a problem. Been with tui many times and never had any issues but this time the cabin was the worst I have ever had noisy two pull down beds as my husband is 75 made it very had for him to get in and out of bed and coming home had a 10 hour delay a very upsetting start to holiday and the rest of the week because of case and a depressing end to holiday and still trying to get a reasonable claim from tui so if going to Corfu airport make sure you take hand luggage inside coach