Sixt
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STAY AWAY FROM THIS CAR RENTAL COMPANY!
STAY AWAY FROM THIS CAR RENTAL COMPANY! Choose any other car rental company than these scammers. These scammers will send you an email with a price, which in my case was 280 EUR for 3 days of rental in Napoli, Italy. When we got to the counter, the clerk (who obvious just taught to charge customers more and more) said that she did not have the car that we have booked. Of course they did not - I have actually never experienced that they have the actual car that you have booked. She then offers a free upgrade, which we accept. But then she starts the sales pitch about that if we damage the car, then we will have to pay 2.400 EUR for each damage, which is not true at all. It is UP TO 2.400 EUR per damage. If the damage repair costs less than that, you will of course not be charged 2.400 EUR for a small scratch. I learned that afterwards. So we did book/add the Damage Loss Insurance for 50 EUR per day, which covers any damage, she just "forgot" to tell us that it was only the car an not the actual wheels. She further explains that we need to pay a 500 EUR security deposit, even though the confirmation mail that I got during booking said 300 EUR. Then I also have to pay for all sorts of nonsense fees, which was not added during the booking. "Registration Fee", "Minimum excess C (Dont even know what this is), "Premium Location Fee (Why is airport considered "Premium Location"? This is the standard location to rent a car). Also there is a tax to use the roads, which costs 110 EUR. ZERO information about these extra charges were provided during booking confirmation. So I end up paying 955 EUR to rent a car for 3 days, which is absolutely insane. But it does not stop here. We checked out with the car around 10:00 and when we returned the car, we experience a heavy traffic from Amalfi to Napoli, which made us arrive at the airport at 11:14. Apprently there is a grace period of 59 minutes. So we were 15 minutes of. For that reason, they charged us for an extra day, which means we had to pay for 4 days instead of 3. Now, the whole world knows that we did not intend to return the car late. At 15 minutes? Come on - this is where I as an owner would say "You know what, I want you guys to rent from us again in the future, so we are of course not going to charge you extra 150 EUR when you obviously have not rented the car for a whole extra day" But noooooo way!!! The guy we returned the car to even tried to charge us for a damage on the rims, which was literally < than 1 cm. Customer service is not a word in their book. So please guys do yourself a favor and stay away from these scammers. They dont deserve your money. Remember, I received a confirmation mail about my booking where it was stated that the rental would cost 280 EUR for 3 days. But I end up paying 607 EUR for 4 days (More than double from the booking confirmation). Use another car rental agency than this one. I am speechless and there is not enough words to decribe rudeness and how far they will go to scam you. I wish I could give them 0 stars, indeed. I cannot repeat it enough; DO NOT CHOOSE THIS SCAMMING CAR RENTAL AGENCY!