Reiss
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Very unhappy customer
Bought two items which I needed to return. I took them into the local store and was told that because I don’t have EXACTLY the same card that was used to purchase, I’m unable to get a refund - I no longer have this card as it’s been lost. The card I tried for a refund is the new card on the same account. Offered me a gift card but that’s a poor option when I’m within the time for a return, the items have tags on and I have the receipt. Having worked in retail for years, and shopping in similar stores to Reiss for even longer, I have never come up against a policy like this before. Even the Sales Manager agreed that the policy was ridiculous.