RedAwning Vacation Rentals
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Our recent weekend stay... not good
Our recent weekend stay at this vacation rental was a mix of pleasant and challenging experiences. Upon arrival, we were warmly greeted, although by the maintenance overseer rather than the property manager. The activities coordinator, however, was notably kind and efficient, promptly helping us book a snorkel tour, which was a highlight of our trip. Unfortunately, several issues detracted from our overall experience. The property, though charming, had maintenance concerns that did not justify the rental price. A non-functioning fan in the main area, no working lights on the terrace (a lamp was added as a temporary fix), and an unfinished kitchen renovation were disappointing. Additionally, water pressure in the showers was inadequate. The rental was advertised as a three-bedroom property, yet we were offered only two, with the third bedroom being unavailable. We were also unaware that the air conditioning would only operate during specific hours, turning off at 6 AM, which is less than ideal for guests on vacation. A significant inconvenience occurred on our second night when a power outage hit at 9:30 PM, related to issues with the batteries system. The maintenance person, unfortunately, displayed a lack of professionalism in handling the situation, talking to us on a terrible manner. Despite this, the activities person and the residential manager, who arrived later, attempted to assist by relocating us to another bungalow. However, this required us to pack up late at night (11:30PM) and move to a one-bedroom unit, which was not suitable for our group. Given these challenges, we are hopeful for getting my money back from my second night and to hear back from the owner of the place. We appreciate the efforts of the staff who tried to make our stay enjoyable and hope that these maintenance and communication issues can be addressed for future guests.