Sears Home Services
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$129
Unfortunately, we had a lovely technician who was very knowledgeable, but broke our washing machine. It started with a small leak we asked to fix, but he put in a defective valve which burned out the washer's computer board, rendering the machine useless. So, now we are forced to buy a new machine. Sears Home Services refunded me the labor fee, but not the tech fee of $129, since that is a non-refundable charge. However, i think if someone causes your machine to break, then the customer should not be out-of-pocket at all, especially, since I have to purchase a replacement. This is not the quality of service I expected from a reputable company like Sears. I'll never choose them again. And trying to contact a live human who can help over the phone is the MOST frustrating experience. I got transferred SIX times and no one was really helpful. They were nice, but not helpful. So done with this company. Enjoy the $129 charitable contribution I made to your organization. Apparently, you need it more than I do to maintain the horrible service you provide.