Reiss
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Disappointed
I’ve used Reiss for years and love their clothes. Recently the service has gone downhill so much I don’t think I’ll use them again. Maybe something to do with being invested in by next? My latest purchase was an absolute disaster. Bought a belt 27/12/2023 and wanted it for NYE. At £6 for postage I was hopeful it would be delivered. It hadn’t even been despatched when I phoned customer service. They refunded my postage but wouldn’t cancel the order. I chased up on 16/01/2023. They said it had been lost and knocked £20 off the order. It finally arrived and the belt was awful. All twisted and out of shape. I returned within a day. 3 weeks later and haven’t been refunded. Emailed to ask where it was up to and they apologised and said they would refund me. So it has taken me 7 weeks to receive the belt and obtain a refund. I had to chase it where it was twice and then chase up my refund. It was a complete shambles from start to finish and I expect more from Reiss. Really disappointed but won’t use again. Just not worth the effort. Gave two stars instead of one because at lease they tried to rectify things by refunding postage, knocking £20 off etc.