Roma

Feb 28, 2024

Discovery cars.com were good but not so sure about Top cars

We used Discovercars.com to make the booking who were good but the local agent in Tenerife was Top cars who were not so good. On arrival the lady in Las Americas office charged us 25 Euros more than we were quoted by Discovery but couldn't explain to us the reason why. I e mailed Discovery who then E mailed her and we had a reply some days later saying we had picked the car up 19 minutes early so she had to charge us an extra day, however if we returned it early she would refund it. We ended up dropping it off a good 20 minutes earlier than that to be on the safe side but of course no refund of a days rental when it's the other way round, likewise we added more fuel than what was in it at pickup(as its difficult to gauge how much to put in to get it like for like) but obviously no refund for this either but be sure that if it was under then they would most definitely charge. As other people have stated we had to leave a 900 Euro deposit because (as Martin lewis advise's) we had already purchased our own insurance in UK, she did try and scare us into have hers but we were pretty certain everything was covered, what we didn't expect was her to take the full amount of the deposit including the added 25 Euros off our credit card, we thought it would just stay pending but the full amount does actually come out of the bank which means (depending on your card) that you are then charged for the conversion or for using your card or whatever by your bank, which cost us £24 in charges as she wanted the credit card I booked with and not my starling card which doesn't charge, obviously when she refunded the deposit it doesn't include the refund of the charges. On the upside the car was as expected and in good condition apart from some scratches.