Optima Legal
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Delays in transferring funds
Issues receiving surplus funds on time. There had been an issue with my bank accepting funds but no one from Optima contacted me to tell me about the issue. Was then assured that monies would be sent the following day however this never happened, again I had to chase Optima for this. Due to lack of satisfaction with the service I made a formal complaint and was told someone would call me to discuss and this has still not happened! No recompense for them holding my money for days and the fact that you are charged a fee for same day transfer is ridiculous when monies aren’t available same day