FlixBus
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Booked 2 tickets from Verona Italy to…
Booked 2 tickets from Verona Italy to Venice. The tickets clearly state pickup point is the train station (porta nuova) and they even email a link to the exact bus stop at the station, however we stood and waited and no bus arrived. After realizing wasnt coming we googled to find out from bad reviews that the actual bus stop was at a gas station 6 minutes away. This review was posted 2 months ago so they refuse to fix the problem. Missed the bus had had to book to train tickets. Spoke to their chat customer service and completely useless and said since some people made it on the bus they can only refund $15 euros