Available Car
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Avoid this place for buying a new car
Avoid this place for buying a new car. No coordination between staff. New car had air conditioning fault and told only on collection date that it needed fixing after informing them. Then we had 2 calls on successive days informing us the car was ready, so we made another trip to collect the car. We arrived, and was told the fault hadn’t been fixed yet. Bearing in mind it’s roughly 25 mile 30 min drive there and back incurring costs of fuel in addition to the admin costs of changing the insurance over. They did not offer any compensation and offered no resolutions for this inconvenience and was told a courtesy car has a 4 week wait and didn’t want to take a faulty car away. It was fortunate they filled the tank up full as if they didn’t do this as we requested we would have walked away from the deal due to incompetence and the overall experience. They even do car deliveries, and didn’t think to throw this in as complimentary given the stress caused. The manager was more focussed on who said they’d fill the tank up for inconvenience rather than where and who tested the vehicle thoroughly and still missing the faulty air conditioning.