Postoffice
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Awful customer service
Awful customer service ! I paid over £15 to send a small parcel tracked and signed to my sister in Ireland. A month later it arrived back to me because the post master didn't correctly fill out the customs form. And now I have to physically go to a post office to pick up a form to claim my money back. Why can I not download this form from their website? My guess is because they are hoping people won't be bothered to pick up the form and make a claim. I am about to have an operation and won't be able to collect the form anytime soon. Terrible customer service from start to finish.