Reiss
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Bad experience in Brent Cross store.
Had a bad experience in the Brent Cross store a few weeks ago. After paying for a jumper the till wouldn't print a receipt, and it took them 20 mins to sort it out - during which time I was effectively trapped there as I didn't want to leave without a receipt (and was then late to pick up the kids from school). At first they refused to write one out manually, then eventually they relented. In the meantime the manageress was rather abrupt, telling me that she couldn't "do magic" when i asked her to help. A few days later I called their customer service, and the girl I spoke to said she'd escalate to someone senior and that they'd be in touch. A fortnight later, and nothing. That will be the last time my family and I shop at Reiss. In fact I'm considering contacting Next about this, as their customer service is usually pretty decent, and I believe they own 70% of Reiss. Update: interesting to read Reiss’ reply below. Why on earth would I contact them again, as they didn’t bother to get back to me after I called their customer service last time. I’m pretty sure they know who I am, they can just look at their complaints record for that store, so they could contact me if they really wanted to. This leads me to the only conclusion that their reply is simply a vain attempt at corporate virtue signalling to show they ‘really care’. Goodbye Reiss, what a fall from grace since you were owned by the Reiss family.