Landing
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Absolute worst experience- black mold
Absolute worst experience. For my first landing in Cali, I flew across the country to move in and was not able to get the keys on my scheduled move in day, although it was unlocked. I got the apartment ready for the next 5 days, but couldn’t lock my door at any point. I was hours away from packing everything back up and putting it in storage and then I finally was able to get the keys. It’s supposed to be a seamless move in, but the apartment complex required additional paperwork from me, wanted me to pay a fee, and overall I was left on my own to work with the property manager who was extremely mean and unaccommodating. Once I finally moved in, the apartment was fine. The apartment complex chose not to continue with Landing after my year lease, so I had to find somewhere else to move with 2 weeks notice. The only comparable place, Landing sublet through so there were no TVS, dressers, or bedside lamps in the rooms. When I contacted Landing, they told me that because it was through a different company, they were not responsible to have these items. After much back and forth they eventually sent TVs, dressers, and bedside lamps. There was an ant problem, but they sent out an exterminator. My last landing I moved to Florida. The people I originally worked with there were great. Since this was also my second home, I would message and have my apartment checked the week I’d be arriving to make sure all appliances were working and everything was fine with the apartment. The final time I did this, the contact for Landing in this area changed and therefore they would not send anyone out to check. I arrived on a Saturday night to my apartment COMPLETELY covered in black mold, from the ceiling to my drawers, to all my personal belongings. Long story short, I was only reimbursed for up to $130 a night for the hotel I had to stay in (the hotel was over $200 a night). And after many calls and reaching out to the CEO via Linkedin, we ended up on an email chain by accident where they were talking poorly about us and our situation. No one was willing to take responsibility or help. Eventually they agreed to pay me $1,000 for property loss- after many many phone calls from my end. There was zero communication from Landing, even with me reaching out constantly. I left thousands of dollars in that apartment as I couldn’t take anything with me because it was covered in black mold. The customer service was a terrible experience and I feel fortunate that this was not my first home or I would have been left homeless.