Hyatt Hotels
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I booked and paid for my stay through Expedia
I booked and paid for my stay through Expedia. Upon checkin at the Stratford - London hotel, the receptionist checked it was paid and asked for a £50 pre-authorisation of my card, which I reluctantly did. 2 days later I find that I have been charged in full twice. Of course, now I am in the fight of trying to get my money back. I spoke with 'Rocko' yesterday and he promised the Manager of Finance would call me. He didn't. I called again this morning and Rocko couldn't explain why I had not been called back. Although the Hotel stay was good, I cannot stand this dishonest way of doing business and now having to fight to get back my money. It's shabby and I will not ever use Hyatt again.