Available Car
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The biggest handbook in the world
We would usually buy from a main dealer. We called at Available Car after seeing a car online, and the car was brought round quickly for us to look at. Be aware there is a process/script that the sales team follow, and it may seem quick and pressurised but if you are interested in buying just sit back and go with the flow. You can always say no. I had a short test drive in the unfamiliar e/automatic, was offered an ok price for trade in, so we decided to go ahead with purchase. There are many upsells to listen to - puncture repair, dent repair, bodywork and interior protection, many others. We went ahead with the Diamond Brite. All paperwork is dealt with by e mail so take your smartphone. I asked for some interior stains to be removed, and the salesman noticed a very slight bodywork ding which he said would be dealt with. We had a collection appointment but had to wait a while because the valeting was not complete. We did expect the handover process to be smoother. The stains and ding had been dealt with but I can’t say that the interior was actually valeted, as there was dust and scuffs in lots of places. The Diamond Brite bodywork looks gleaming. Before we drove away I realised that the handbook was not on the passenger seat as stated in the handover document, so I went back to enquire. Our handover person had gone for his lunch so I was assisted by other staff members. I was advised that as everything is online manufacturers don’t always supply a handbook. Having traded in my car with handbook and service record, it seemed like these were important, and I am disappointed and surprised that no sales team member had mentioned that the handbook was missing. Carl from the sales team kindly printed off the manual for me so at least I have a paper copy which just about fits into the glove compartment. All the staff we dealt with were friendly and polite. Would I recommend Available Car? Not sure. Don’t give in to the upsells that are really not for you or too expensive.