Warner Leisure Hotels
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Having no sleep on a bed of springs
Having no sleep on a bed of springs, having had 8 surgeries to my back I asked for a replacement mattress. After all sort of excuses as they don't have spare mattresses I was told something would get sorted. We returned at 13.15 to find nothing had been done, and asked for a manager, who had already gone home. Backwards and forwards for sometime until the reception manager ( now in charge of hotel ) said something will be done. Two mattresses were brought and zipped together, it then came to notice of the mould on the bed frame, the state of the headboard and without a bat of an eyelid the soiled mattresses were zipped together and bed made up. I have photos of the condition. Food was bland and tasteless, ran out of plates and glasses along with some food for a 19.15 seating,all chairs need replacing as you just sank into a bucket. The spa and gym along with the pool and its attendants were very good and clean, evening music good too. Hence Gunton Hall managed a 1 star on. Having sent in a complaints form still no reply, two days running I've been promised a call back, so far no calls returned as they all seem to be in meetings, that's probably why the place is falling apart without leadership.