Bank of New Zealand
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The worst experience
The worst bank! After being a customer for more than 15 years I was treated like a number. They suspended my account, closed it and referred to a debt collect agency for the sake of $100 over limit that I didn’t even know about (no longer in Nz so don’t use the account regularly). They sent me emails that unfortunately I missed and were never opened until I was told about such emails while on the phone with their customer service. My mother had been unwell and I had more pressing issues to deal with at the time. No one ever tried to call me to at least say the account was being closed and referred to a DCA. The letter they supposedly sent has never arrived to this day either. I will take my business somewhere else when I return to NZ.
