FlixBus
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Thieves - lying about handling my case
Thieves. I asked for a reimbursement as per procedure on their website, on which it was clearly said “refund when cancellation on customer side”: they gave me a voucher I never asked for. Then I went online their website to convert the voucher into actual reimbursement as offered on their website, and when I followed up a week later, claimed 1) there is not refund policy with Flix (??) 2) actually I got a voucher (???) 3) no refund that is not what they do (????), despite writing differently on their website. Avoid them. After seeing this review, they contacted me explaining that when they say “refund”, it’s actually not a refund it’s a voucher. And the procedure “convert voucher into refund” is actually not existing despite being on their website…. How absurd and disrespectful of customers… Then after seeing again my review, they pretend they “handled my case”: of course they haven’t. Avoid them, really.