H10 Hotels
Read all reviews for H10 Hotels →
Inhumane
We booked this hotel through Virgin Holidays as a package. Before we were due to depart, we found out my wife was pregnant, UK government guidance & our doctor subsequently advised us not to travel due to the potential health issues to the unborn child if Zika virus was contracted. We immediately contacted Virgin who we are grateful offered for us to reschedule our flights free of charge, understanding the gravity of our situation. This hotel on the other hand, has decided to force our hand, and either risk our pregnancy by travelling, or to charge us 90% of the total price. How that decision has been made by an actual human with any shred of decency and understanding is beyond me. We did not ask for a refund, we simply asked to reschedule until after our pregnancy, they have declined and want to charge us £3000 for a room that will now remain empty for 10 nights and on top of that for an all inclusive food and drinks package which we will not be spending a penny of! Evidently this hotel and chain is purely money driven, and has absolutely no care or concern of whether or not their customers are happy, I would therefore avoid at all costs as is that how anybody wants to be treated on their holiday? If anybody from the hotel and chain would like to contact me to explain their decision, before I go as far and wide publicly with this as possible my email address is info @ bobbyroseltd.com - although I won't hold my breath as they have ignored all my attempts at contact so far!