Reiss
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Disregard statutory rights. Never shopping here EVER again.
I bought £150 pair of trousers in August which I realised were faulty the same month I bought them. I have been trying to get a refund from REISS since August but they continue to literally ignore my emails. Someone responded offering a refund and asking for my details but then nothing was ever done. Today I was called by someone from Next who wanted to sort it once and for all. I’ve been put on hold for TWO HOURS listening to the same Fleetwood Mac song on repeat absolutely ruining what’s meant so be a relaxing Sunday afternoon! Reluctant to hang up as this gives them the excuse of acting like they tried to deal with the matter. But two hours (and still counting) is just abysmal! Edit: I just reached 2 hours waiting on hold and it automatically cut me off!