Fantastic Services
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Embarrassing excuse for professional cleaning
This experience left me in absolute disbelief. I booked a service for common areas (hallway,kitchen bathroom, toilet) + carpet + oven cleaning, total £244. From the moment I booked, the endless calls started pushing a subscription I clearly said I didn’t want. The carpet cleaner was polite and did a decent job. The so-called “cleaning professional”? Different story. She arrived with an attitude, rushed through the work, wiped only surfaces, skipped areas behind the microwave/toaster, left bathtub corners filthy, scattered items around instead of putting them back, and left the floor covered in footprints. When shown the obvious shortcomings, she was rude and defensive, insisting 3 hours wasn’t enough, despite the company reassuring me multiple times that it was. When I complained, I was told I should have booked an end of tenancy cleaning. Except I explicitly explained that wasn’t possible as my flatmate was staying, and was reassured by sales representatives that this service would cover a “deep clean.” Waiting for all the phone calls recordings. Apparently, cleaning a bathtub doesn’t count? The regular cleaner in our building does a much better job. For this, I was offered… a £7 discount. An insult, not a resolution. It got worse. Oven cleaning (part of the same booking) was a fiasco. The cleaner never showed up - waited from 8am to 12pm. The company later said they couldn’t “locate” their professional. Rescheduled for today: the oven was left dirty, with grime on the elements, and the kitchen floor covered in filthy water. Now I’ll have to book another oven cleaning elsewhere and demand a refund. This was advertised as a professional service. In reality, it was sloppy, misleading. The upselling calls, the defensive staff, the lack of accountability — all unacceptable. Save yourself the headache. Read the recent reviews. I wish I had.