Lyka Pet Food
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Beware of food contamination
**response to below*** Our dogs were on half plan, supplemented by grain free dry food as advised by vet with no changes to type of food in the period we feed Lyka. Please don't make up stories about us home cooking!!!! Also, 2 members of your team asked for vet details which were not vague!!! After feeding both our dogs from our newly opened box they became ill - vomiting and diarrhoea. We attended our regular vet who advised it was food poising and treated both dogs at a cost of $400 and set us on a plan to restore gut health. That weekend our smaller/older dog went downhill fast and we needed to attend the emergency vet another $1500 and the senior vet here advised that she commonly sees dogs who have had complications from contaminated Lyka. I called Lyka multiple times and explained our situation. At first hey "very generously!!" refunded the cost of just the two bags, then after conceded they would refund the box. This is an extremely small concession given that they asked for persission to call our vets, which we gave and that we spent $2000 plus loss of meals. Our dogs had been on the program for 6 months and regularly ate a variety of their meals. Their lack of interest and constant arguing that it couldnt be food contamination was astounding, given we had both dogs tested by two vets who both had same findings. Shame on you Lyka for your customer care