TUI Cruises
Read all reviews for TUI Cruises →
DANUBE RIVER CRUISE BY COACH?
Experienced first (and last) river cruise on Tui Maya on the Danube (gift from my father following death of my mother from cancer). Boarded Monday 27th May and mechanical failure 2nd night - told we could choose to continue holiday by coach/hotels in the hope that they could get the boat repaired and catch us up OR cancel and go home. Scenic view of industrial estate and row of portaloos as we waited in vain for details or our flights home. Eventually told day 3 that everyone had to leave day 4 and coached to a hotel in Vienna. Finally repatriation flight on day 5. Other issues: air con never worked; smell of sewage as toilets on lower deck blocked; fridge in cabin never cold; coffee machine in foyer broken on first 2 days ; food uninspiring and ice cream was always a melted bowl of gloop (suspect problems with freezers?). Staff and Tui reps brilliant but appeared to have no proper support from Tui being left on their own to deal with angry customers