Firefly Car Rental
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What a scam company!
What a scam company! I booked with this company first and last time. Our flight was delayed by around 1,5h so we landed in Porto and by the time we walk to the office they closed for the day. We got there around 20:05 Guess what thy only operate from 8:00 till 20:00. When I indicated I am picking up car at 19:00 there was no warning I am close to closing time. I called their support and was advised that I have to pay 100€ to pick out of hours or I can collect it the next day. OK we got hotel nearby came back in the morning and they guy at reception was from get go unpleasant. Asked for my name I told him and advised him that my pickup was yesterday. He told that he does not have car for me and I should go. I told him that yesterday his team advised me I can pick up the car in the morning. His reply? You should have come to pick the car before 20:00. My jaw dropped. I asked him how does he imagine me doing that taking control of the airplane and flying it myself? I told him the easyjet plane was delayed due to weather constraints. BTW Firefly is Hertz in hiding.