Hulala Home Inc
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We ordered 2 “leather” recliners
UPDATE: After leaving this review, I ended up reaching out to Hulala after they responded here with an offer to assist us. They have graciously & efficiently resolved our situation! We came to a resolution that was fair to both parties. We’re therefore upgrading our initial rating to 4 stars. We received our recliners & immediately contacted customer service within the first hour as the furniture was not the quality we desired and were expecting. We first emailed with no response. The next day we called the number provided on Hulala’s website & were placed on hold for 2.5 hours. No one ever picked up on that line. I have a screen shot of that very lengthy phone call. You cannot run a business and not offer your customers a way to get in touch with you. We were finally were able to connect via email after several attempts; once the emails were established the correspondence was pretty consistent there. We stated our desire to return the recliners. We were offered a small discount to keep the order. I stated that the furniture was not for us due to having no lumbar support as advertised, rippled side panels, and the furniture/leather simply was not the quality we were looking for. We found other reviews online where customers had pulled back the “leather” revealing it is not genuine and even has a paper backing. After customer service pointed out that the return process is “expensive and arduous” we agreed for an additional discount we would attempt to sell the furniture on FB market place. After no hits on the recliners during the first week we resumed our discussion for return of the furniture. Hulala would not acknowledge that due to the rippled side panels, erroneous advertising of lumbar support and a genuine leather covering that we should not have to absorb the cost of the return. Even getting them to state the actual cost of the return was a real hassle. When we were getting near our 30 day window, we got our credit card involved and are still working on this issue through our credit card at this time. Save yourself a BIG headache and shop somewhere else. Anywhere else.