Halfords Retail
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Appalling - do not shop here
If I could have had the option not to select any stars then I would have; one star is too much to rate the absolutely appalling service I've received. Incompetent staff in store, a team of "experts" online that cannot answer questions anymore than I could if I looked on the website or tracking app myself. A store that despite 5 requests for a call back and contacting them directly myself 26 times from 8:30am until 11am I have still not managed to speak to them about my order. I've never known such dreadful service anywhere and I shall never be purchasing anything from Halfords again. This issue is in the back of the first complaint as they did not have my order ready for installation when I arrived - despite them sending confirmation that it was ready in store. No apology, no nothing. Requested a refund of my full order which was messed up and took a week to sort and I then ordered from another store - I considered at this stage that it may be the store that was an issue - I now realise it is the whole company that is just disorganised, incompetent and uncaring. Given the reviews I've read on here I am not the only person to feel this way. Just appalling and unacceptable.