Optima Legal
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Probably ok if everything goes…
Probably ok if everything goes smoothly, impossible to contact anyone or speak to anyone when it doesn't. No response on the portal, the telephone number goes through to someone who doesn't even have access to my case! I'm not sure what the point of having someone in that position is, I felt bad for the lady. This is a plea for help, I would be grateful if anyone at Optima Legal can help. Lloyds has already wasted a month getting to this point and we really need to complete soon. I just spoke to a customer service agent for Optima Legal on 0344 571 3838 just now (1230 on Friday 4th July) to register a formal complaint. She couldn't give me a reference number, didn't have access to my case so I just wanted to have a written record of my formal complaint. Reason for complaint - Poor customer service, lack of communication, no response through the portal and no way to speak to anyone about the case Resolution required - The mortgage deed on the portal currently has the address in the wrong format. Lloyds has corrected it from their end and issued the mortgage offer with the correctly formatted address. Kindly reissue the mortgage deed with the address as per the mortgage offer so we can print it, sign it, witness it and get it sent to Optima Legal asap.