JM

Jul 13, 2025

Malaga airport

I picked up my rental car from the Malaga airport office on the 12th of July. Even though I had pre-booked, I was very disappointed to have to queue for a further hour and a half at the office for my turn to talk to a wiber agent. From waiting for the shuttle bus at the airport to leaving the wiber depot the whole process took over two hours. In context it took me just over two and a half hours to fly from the UK to Malaga. I booked through Discover cars who seem to be the lowest priority to wiber at the rental office, and so only dealt with Discover renters after every other companies renters have been dealt with first. People who joined the queue 45 minutes after us, who were not discover renters, were dealt with before us - this is very bad. I was not given the car that I had requested, but a smaller car, but I didn’t want to rejoin the queue for another hour or so to complain. I booked a Nissan quashqi but was given a Kia Niro. I know that we were given a smaller car as the Niro was parked next to a quashqi and there was a noticeable difference. The agent was very nice however told me to take photos of any damage to the car and show on returning the vehicle, as they are date stamped. I’ve subsequently received an email stating that I had only 2 hours to submit photos - this now seems very suspicious to me? I am now submitting the photos that I took at the time of pick up but feel like further problems will arise. Also, the contract stated that the fuel was full to full - this wasn’t the case and I have taken a photo as evidence. Sadly my own experience suggests you should look to rent a car elsewhere - which is a disservice to the staff, who all worked very hard!