Reiss
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Horrendous
Horrendous. Went into the Reiss in Canary Wharf on my lunch break to check out the sale. Should be a nice experience. Such a total waste of time. Picked up a scarf that was in a box of similar scarfs priced at £28, took it to the till. The unimpressed assistant asked me ‘do you have the tag?’. Confused if they meant security tag or something else I said ‘no’. She then wandered off muttering something about having to find it. A while later she returned, ignored me and whinged at her boss (I think) that she would have to print a new one. I waited patiently. Many customers are being served ahead of me now. Other assistants are asked me if I’m ok etc etc. All the while my assistant is clearly not rushing and wandering about trying find some machine. Eventually they return, ignore me and start fiddling with a machine and scrolling through what looks like a Reiss website. Anyway, eventually I have to ask if this will take much longer as my patience and lunch hour are rapidly running out. ‘About 3 minutes’ I’m told. Zero apologies or curtesy. Anyway, after a faff she tells me ‘£38’. Surprised that it £10 more than all the others I say, ‘are you sure, the others are all £28’. She walks off ‘I’ll check and I’ll change it’. When she comes back, she just repeats ‘£38’. My patience has now run out and I say ‘no thanks’ and check the other scarves to be sure, they are all £28. I say, “they’re all £28”…she responds with disregard to the point of rudeness ‘it’s a different colour’ and I walk out fuming at the total waste of time and lack of politeness.