Ange

Jul 7, 2025

Don’t Fly Aegean Airlines

Out of my extensive flying experience, I have never experienced the poor customer service that I experienced with Aegean Airlines from Athens to Nice. As we were boarding the flight, I was told — in exact words — “because the flight is full, we will need to check-in your carry-on luggage, is that okay?”. Before I could even register a response, the attendant put a tag on my bag to be checked-in without my consent. Why ask the question, if you don’t wait for an answer anyway? When I asked what was going on (because it was taking a while), they proceeded to say that the reason was because the bag was “too big” - I have flown over 20 flights with this same carry-on and it has never been “too big”. Mind you, the first reason apparently was because “the flight is full” - so what is the actual reason here? There is a purpose as to why I always keep my carry-on with me, as it carries items that may be needed during and after the flight in the case where checked luggage is lost. I am understanding of scenarios where it is absolutely necessary to do this. However, what I do not agree with is Aegean Airlines over-booking the flight, not giving you an option (or explanation), and making it out that the passenger is at fault. Mind you, when we boarded the plane, there was absolutely enough room to fit my carry-on in the overhead compartment (there was an empty space for my seat). Safe to say I won’t be flying with Aegean Airlines again.