Optima Legal
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Absolute appalling customer service
Absolute appalling customer service! I’m remortgaging my property and the mortgage provider use this company to support with legal. Firstly they had all the incorrect details for me and I couldn’t access my documents this took two weeks to sort out. Once then have updated it after numerous calls, I now cannot speak to anyone to ask for support on the information I need to load. The switch board won’t transfer me through to anyone, promise to pass on messages, I’ve left messages on the portal and no one returns my calls. This will be the second month I have to play a inflated mortgage payment because of their incompetence.