Mike

Nov 8, 2024

Very poor customer service. Worst experience ever.

Worst experience ever dealing with a car hire company. Although the car was great, I was told on return that my deposit would be processed that day and should be in my account within a few days. After spending 6 weeks chasing Topcar & Booking.com for the deposit, I finally got it returned today. Topcar was saying it was my bank to blame, but it wasn't. All booking.com done was to tell me to wait 28 business days before complaining again if not resolved. Car returned on the 26/09/2024 and today is 08/11/2024. Absolutely ridiculous. My advice is stay clear of the company.