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May 26, 2025

Shady Billing practices – Charged Without My Consent

I was shocked to find that MasterClass charged a different card than the one I originally used — without my knowledge or permission. I had not updated my billing details, nor was I aware that they would retrieve card information from my bank to process a renewal. What’s more disappointing is that I was previously emailed by MasterClass stating that my account would be automatically cancelled if the payment continued to fail. Based on that message, I had no reason to expect any further charges — especially not through a completely different card I never submitted. I eventually received a response offering either a 50% refund to keep the account or a full refund upon cancellation. While I appreciate the refund option, this entire experience has left me feeling misled and concerned about how my payment information was handled. I have never in my life been billed for a subscription from a card I have never provided. Don’t assume a failed payment means your account will close.