Firefly Car Rental
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This is a company that you should avoid…
This is a company that you should avoid at all costs Rented a car via Ryanair app Total cost of rental £385 Pick car up from malaga airport no issues pay deposit of £519 Return car no issues Wait for deposit to be returned, nothing, contact them but told that I'm actually contacting hertz who are different company, manage to raise complaint on website as not possible to contact them by phone direct. Receive reply from customer care team to say funds have been released so I must contact my bank to see when I'm getting my deposit back. After raising issue with my bank they refund my account with the amount owed only to be now told that the car hire company is disputing the refund , hertz dollar firefly, So now they are the same company???? Even worse the acknowledge my deposit tell me funds have been released but now say the deposit was for the car hire? No I paid the car hire charge months before. Even worse my bank fell for it and now insist I have to pay the money back. Do not trust hertz car hire or Firefly car hire completely cowboys who will take your money acknowledge the issue then dispute the facts and all this rubbish done via email as of course they don't have a phone number to contact them . Absolutely disgusting company never use them I will continue to fight this but it's now been 2 months