Optima Legal
Read all reviews for Optima Legal →
Utterly Utterly Terrible
Unfortunately if you are dealing with Optima, then you are likely not their client, your lender is. They have no incentive to deliver good customer service and they certainly don’t seem to try to the portal appears great but they don’t reply to messages. Generally, things move at an utterly glacial place and they don’t seem to be able to complete more than one task a week. What should have been a simple remortgage has dragged on so long that my fixed rate has now expired and I have now rolled to an extortionate floating rate. I am now personally out of pocket by 3k and climbing. People should instruct their mortgage brokers not do deal with any lender who uses Optima.