Amber Electric
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I thought the big retailers were bad…
I thought the big retailers were bad but the experience here was worse. We joined Amber for a month. The process was completely opaque and zero customer support. Their first email arrived after we had already left and changed providers. (The customer was expected to do everything, research their FAQs, 2 day response to messages left on their call back). After a few weeks they had reconfigured our smart meter without asking our permission. Then we left but they have left us with a reconfigured battery that is still sending power back to the grid beyond our control. (The Amber app seems powerless to do anything to conteract it). The new retailer claims they cannot do anything and Amber is not responding to our calls or emails. VERY disappointed.