Gas Fast
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New Ideal Combi boiler installed April…
New Ideal Combi boiler installed April 22. Heating was barely used since installation but this week we have had it on quite a bit and found all downstairs radiators only hot at their tops and sides. The middle of the radiators were only slightly warm and cold at the bottom. I check for air in the rads and no air was in them but the water was black. I had a local plumber come and look at this and he removed 1 radiator and flushed it out, the water coming out was black and a little sludge like consistency. His assessment was that the system had not been flushed by any means before the new boiler had been installed as the water would not be that bad in the rads in just 6 months. So I rang Gas fast for help and suggested that no adequate flush had been done on installation. I was brushed off with aplomb by someone who was obviously well versed in dismissing any request for one of their engineers to come out to look into my claim. So as you might have guessed by now I'm more than unhappy, I wouldn't recommend this company, they do not have a customer care the world...but they'll take your money as fast as they can fit a boiler.