Halfords Retail
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Dear Halfords Team,
Dear Halfords Team, I am writing to highly commend a staff member from your Reading store (Store ID: 0937) who assisted me during my visit on Friday, 25 July 2025. I visited the second floor of the store that afternoon to purchase a bike (Order Number: 8028822343, Customer Number: 4234022464). The staff member who helped me was a gentleman with short black hair, glasses, and approximately 170 cm tall. Despite my limited English, he was extremely patient, helpful, and kind throughout the entire process. Initially, I couldn’t find the right bike and considered leaving for another shop. However, thanks to his outstanding attitude, friendliness, and positive energy, I felt confident to complete the purchase on the spot. I believe he is a great asset to your company and should be recognised for his professionalism and care. I would be grateful if this compliment could be passed on to the appropriate manager and the staff member himself. If needed, I hope you could identify him through the staff schedule or till records from that time and date. Thank you again for such excellent service. Best regards, David Lau