Available Car
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Disappointed
Had my new car no more than an hour, before it started to make a grinding noise when driving. Booked in straight away with the after sales team to get looked at. The team had my car for 3 days, and were unable to identify the issue. I had to chase the after sales team multiple times over the 3 days they had my vehicle for an update on its progress as none was provided. On multiple occasions I was informed ‘if you don’t hear back from them by 5.30, assume we’re keeping it’. The team knew on day 1, that they were unable to locate and recreate the issue at that time, but kept the vehicle for an extra 2 days to ‘ensure they weren’t missing something’, and only involving a senior technician on day 3. - then to be left waiting 25 minutes to be handed my key on collection. The customer service during this part of the process has been extremely disappointing and frustrating. The purchase process of the car however, went really smoothly. The sales team were very helpful, and could not fault them.