Optima Legal
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The worst customer service I have ever received.
I am genuinely not one to write a review… but I had to for this company. Genuinely the worst customer service I have ever received and now leaves me at risk of having to pay a variable rate with my current mortgage provider due to their lack of urgency and communication. When you try to ring up, no one wants to deal with your query and will direct you to the website. Multiple times I have had the phone hung up on me / put back in the queue. Awful experience, if you are using a mortgage advisor to complete I would suggest making sure you are not put in legal contact with this company.