Masterclass Kitchens®
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Poor after sales service
Having had my kitchen fitted 6 years ago I was initially thrilled with it. However, like someone else reviewing here, I find their after sales service poor. I too have a drawer front which has come unstuck and have had no satisfactory response from them since Feb/March 2024, despite the company who fitted the kitchen contacting Masterclass on my behalf. Apparently the kitchen has been discontinued! Yesterday, I noticed that the side panel of a wall cupboard is now doing the same thing! So what do I do? It’s extremely disappointing. My last kitchen (a different manufacturer) lasted for 15 years with only a little wear and tear on the edges of doors, but this one doesn’t look like it is as robust despite being more expensive. This must be a manufacturing problem but where does it leave us? Unlikely I would recommend this company or consider buying from them again.