Aegean Airlines
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Terrible service
I recently had a frustrating experience with this airline regarding our luggage. We had paid for our luggage through a flight centre and had the receipt handy. However, when we approached the check-in counter, a gentleman insisted he couldn’t find it in the system and wanted us to pay again. We had traveled around Greece with the same luggage without any issues, so this was baffling. After some back-and-forth and raising our voices in frustration, he surprisingly found our receipt. What added to our disappointment was that the staff then expected us to apologize for their mistake. While we did apologize, it felt unjust to do so for their incompetence. To make matters worse, we were assigned middle seats, far from those we originally selected, and even sat apart. Overall, we were extremely unhappy with the service and how the situation was handled. I hope they can improve their communication and customer service in the future.