Reiss
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Above and Beyond customer service
I was visiting the UK searching for an outfit for a wedding! I bought a beautiful dress in Reiss, Richmond. The team could not have been more helpful and I thank them very much for that. Sadly upon returning home to France and trying the dress on again - I realised that this really wasn't for me!! I called the store about an hour ago to see how we could resolve my problem. Frida the store manager could not have been more helpful and put my mind at ease. It's complicated due to my circumstances but she has gone out of her way to help me and my sister will return it to an alternative store and I will receive a full refund. Frida thank you so much - but also the team in this store! They care and want to help meet your needs and requests. I highly recommend this branch. A very pleasant shopping experience