TopCar
Read all reviews for TopCar →
Rude and very unhelpful
I rented a car for Tenerife and paid a portion of the money in advance. Upon arriving to get my car, they informed me that I would not, in fact, be getting the car because I had only held my license for two years instead of three prior to the rent. This condition was written in their terms and conditions, but unfortunately, not on the voucher or clearly and visibly stated on the website, which I am used to from renting my car with other vendors who usually had their conditions written very clearly on several documents. I got frustrated because not only did I find out I would not be getting the car, which made my entire trip a lot more complicated than it should have been, but they also informed me they would keep the money for the car I did not get. The main issue with the company, however, was not the money but the stuck-up, rude, and unhelpful attitude, especially from the lady working at the counter of Tenerife Sur airport, and also the CarFlexi contact person, who was another rude, impatient woman. At least she offered some assistance, even though ultimately it was very unhelpful since her counteroffer was to get the car at another vendor for double the price. When I realized I would not get the car and that they also took my money, I said "what the f" is going on. To which the lady at the counter replied, with the rudest grimace on her face, that she would not help me find another solution because I said that word. I apologized for using a bad word and asked if she could give me the number of a person who might be able to assist me, to which she replied "that's better," as if I were some kind of pet she needed to train. I have never in my life seen anyone behave like they are having a sassy chat with their acquaintance while working at the counter, and I am in complete disbelief that the company allows this behavior, as I am sure I am not the first customer who received such grimaces, etc. I do have to say the lady was friendly at first but as soon as I expressed my frustration with the fact that I will not be getting the car and that I actually really need her to find me some sort of a solution since I had payed them some money already, she got an attitude.